Terms of Service

These terms apply when you book a mobile barbering appointment with Bayrak London Ltd, a company registered in England and Wales under number 13240058.

Booking and confirmation

A booking is confirmed once we have replied to you with a specific date and time. Requests sent through the website form or by message are not confirmed until we answer them.

Prices and payment

Prices shown on this website are for a single person at a single address and include travel within our normal coverage area. Where an address falls outside that area, any mileage contribution is agreed with you before the booking is confirmed. A minimum booking value of £30 applies to home visits.

Payment is due at the end of the appointment by cash, card or bank transfer. Receipts are available on request.

Cancellations and changes

You can change or cancel an appointment at no charge by letting us know as early as possible. Where we arrive at the agreed address and cannot carry out the appointment because nobody is there or access is not possible, we may charge for the travel time.

If we have to cancel — illness, a vehicle problem, severe weather — we will tell you as soon as we can and offer the next available slot. You pay nothing for an appointment we cannot attend.

Access and the working space

We need a power socket, reasonable light and enough floor space to set up a chair safely. Please tell us in advance about stairs, parking restrictions, entry systems or pets. We cannot work in a space that is unsafe for you or for us.

Children and vulnerable clients

A parent or guardian must be present for the whole appointment where the client is under 18. For clients in care settings, appointments are arranged with the responsible member of staff.

Health, skin and allergies

Please tell us before the appointment about skin conditions, allergies, recent surgery or anything else that affects how we should work. We are barbers, not medical professionals, and we may decline a service where we believe it is not appropriate.

Our liability

We take care in your home and clean up fully before we leave. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under English law. Otherwise our liability for any single appointment is limited to the price of that appointment.

Your statutory rights as a consumer are not affected by these terms.

Complaints

If you are not happy with your cut, tell us within 48 hours and we will put it right at no charge wherever we reasonably can. Call or message +44 7774 013447.

Governing law

These terms are governed by English law and subject to the courts of England and Wales.